Achiever Business Solutions : CUSTOMER SURVEY RESULTS

CUSTOMER SURVEY RESULTS

Achiever Plus customers respond positively to the latest satisfaction survey for Achiever Plus products and services, and speak openly about GRC concerns and future trends.

A cross-sample of customers were interviewed by an independent research agency to assess customer satisfaction levels, current Governance Risk & Compliance demands and issues and future plans for GRC management. Highlights of the results are shown here. Extract:

Graph 1. Showing most common areas of compliance met with Achiever Plus, from a total number of 38 compliance standards currently being addressed with Achiever Plus.

Survey Reference: 100 interviews were completed with 100 existing customers of Achiever Plus, from a database of 750 companies
Objectives:.
...to assess the strength and loyalty of the customer base - to measure satisfaction levels and usage amongst various vertical market sectors (nature of business) and the different types of customer;

.....to gauge the performance of Achiever, its relative strengths and weaknesses within the market;

....to understand the factors of importance that drive customers to choose particular GRC software solutions;

....to look at future intention to use.
Over 90% (94%) of all customers see software solutions as the way to ease the expected increased burden of future compliance.

Response highlights:Over 90% of customers are satisfied or very satisfied, with both Achiever the organisation and Achiever Plus the product

Compared with competitor providers Achiever rates significantly better, almost half (45%) see Achiever as better.

There are an estimated 120 decision makers who would recommend Achiever to colleagues. One in four customers are positive Achiever ‘Promoters’ – and would recommend them.

Those customers interviewed handle on average four different areas of GRC.

The main areas of GRC dealt with are Quality Issues (and the supply chain), Health & Safety, Industry Specific Standards & Financial Issues.

Almost 80% of customers see the burden of GRC increasing, and 94% say that software solutions are the way to ease this future burden.
For a copy of the full report please contact info@achieverplus.com or click the link shown on the right.

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