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Issues Management
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As part of the Achiever Plus GRC solution suite, Achiever Plus Issues Management provides a comprehensive problem management system, capable of handling multiple areas of compliance.
In order to be compliant with many areas of legislation and regulation, organizations need to capture a wide variety of issues and problems from across the business and demonstrate effective action and control measures.
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Prompt and effective action against compliance related issues will lead to better business processes and less impact from potential non-compliance. This ensures that resources can be allocated where they will be most effective and have the biggest impact on the business.
Specific features and benefits include:
ISSUE RECORDING
• Issues, incidents, potential problems and opportunities for improvement can be documented and ownership identified.
• Problems can be associated with compliance areas and business processes so that high risk areas can be highlighted.
• Problem costs and potential savings can be measured so that resources can be allocated to areas where the business will best benefit from them.
SECURITY - ROLE BASED ACCESS LEVELS
• Role based access across the organisation, means that users can only access the information that they need.
• Audit trails ensure clear traceability of actions throughout the audit and corrective action process
FLEXIBLE CONFIGURATION
• Customer configurable non-conformance types, categorisation and keywords ensure the system reflects the business needs and that users can find information in an intuitive interface.
• Configured default settings for ownership, validation and costing, ensure ease of use for all participants in the issue process.
• Configuration ensures that an issue can be associated with a process, compliance standard, department or a single document. This ensures focus is placed on the problems with the greatest impact on the business.
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BUILT IN WORKFLOW AND ESCALATION PROCESSES
• Best practice processes for issue and problem management will ensure that the ownership of actions is clearly identified and managed.
• All stages of the problem management process use email notification, using existing familiar email systems. This supports fast user acceptance and reduces training requirements.
• Incomplete actions can be escalated using a configurable escalation engine, ensuring that all corrective actions and improvements are monitored to completion.
MANAGEMENT REPORTING
• Reports identify all outstanding actions in the system, highlighting potential problems and areas for improvement.
• Cost reports of non-conformances by problem type, status, date, root cause, risk rating and many other parameters ensure that business decisions can be made on accurate and up to date issues data.
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Our customer say...
“ Our implementation of Achiever Plus has already been a great success. It has enables us to enhance our position in the marketplace and provide excellent service to even the most demanding of clients. As we move forward with other modules of Achiever Plus, I have every confidence that it will help further strengthen our position”
Peter Kitson, Managing Director, Anglo Blackwells
“We wanted to register non-conformance types, assign ownership of each issue, drive investigations and the, most importantly, guarantee that the owner of each issue took preventative action to ensure the problem was not repeated. Achiever Plus has comprehensively fulfilled our initial objectives and given us other significant benefits. It has enabled us to maintain exceptionally high standards and made a valuable contribution to our position as market leader.”
Henny de Hoog, Manager of Fragrance Quality Assurance, International Flavors & Fragrances.
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Achiever Plus GRC Management Solution
Achiever Business Solutions has uniquely provided business management software solutions since 1993. Steady growth has funded continuing development of what is now a fully unified Governance Risk and Compliance (GRC) management solution – Achiever Plus. With over 600 active clients across the globe, using Achiever Plus for up to 38 areas of compliance management with a single solution, Achiever Plus has an unbeatable track record.
Today there are many legislative, regulatory and best-practice standards affecting organizations and the number and complexity of these requirements is forecast to increase. Organizations need a system which will ensure that they both comply with the latest standards and can easily incorporate new demands at any time. Leading business analysts recommend a single integrated GRC system approach, to simply management and reduce costs.
Achiever Plus GRC management solution addresses these business-critical issues, forming the foundation for a single corporate wide unified GRC platform. Achiever Plus GRC management solutions provide the functionality to cover multiple compliance areas, including Sarbanes-Oxley, ISO 9001:2000, ISO 14001 and ISO 18001 Life Sciences, IS0 27001 and multiple industry specific compliance requirements.
Integration with Microsoft and other Achiever Plus modules within the GRC suite delivers a single, fast to deploy and easy to manage GRC platform. |
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